All Collections
Buyer's Guide
17 articles
Top 3 tips of Buying Ticket
What is the Ingenium Guarantee?
Why can't I see my order in my account?
What are Ingenium Buyer's Fee?
I haven't received an email confirming my order
Will my seats be together?
Where will my seats be in the venue?
When will I receive my tickets?
How do I download my e-tickets?
How do I find tickets I've already downloaded?
Why is the price printed on the ticket different to what I paid?
Why do my tickets have someone else’s name on them?
Can I cancel or change my purchase?
My event is cancelled or postponed - What do I do?
Which payment methods are accepted?
My payment has been declined
How to convert a physical ticket to an e-ticket?