If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment:

• Try an international credit card such as Visa, Mastercard or American Express.
• Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, this is the last 3 numbers on the back of your debit card. For American Express this is the 4 numbers on the front, right hand side of your card.
• Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order.
• Contact your bank or credit card company to verify the authorization of payment to Ingenium.
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If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged.