The main reason why customers cannot see their orders or sale are:
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​You may be signed into the wrong account
You may have made your purchase while logged into a second account with another email address you use.
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​To resolve this:

1 - Go to your Account Settings and take note of the email address for this account.

2 - Log out and try logging back in using any other email addresses you may have.

3 - If you still cannot locate your order or sale, go to our forgot password.

4. Contact Customer support via email at [email protected]