Ingenium is dedicated to ensuring the privacy and security of our users’ personal information. This Privacy Policy outlines the types of personal information we collect, how we use that information, and the measures we take to protect it. Our goal is to be transparent about how we handle personal information and to provide our users with a secure and enjoyable experience while using our ticket resale platform (“Platform”).

By using the Platform, you agree to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Platform.

The personal information we collect from you may include, but is not limited to, your name, email address, postal address, telephone number, payment information (such as credit card information), and other information that you may provide to us.

We may also collect information about your device, including, but not limited to, your device type, operating system, and IP address. Additionally, we may collect information about your usage of the Platform, including, but not limited to, your interactions with the Platform, and the events you attend through the Platform.

We use your personal information to provide you with the services offered on the Platform, including but not limited to, the purchasing and selling of tickets, and to verify your identity, to process payments, to communicate with you, and to improve our Platform and services.

We may also use your personal information to comply with legal obligations, to enforce our terms of service, and to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your personal information with third-party service providers who assist us in operating the Platform, such as payment processors. These third-party service providers are bound by confidentiality agreements and are only permitted to use your personal information for the purpose of providing the services they are contracted to perform.

We may also disclose your personal information in response to a subpoena, court order, or other legal process, or to enforce our terms of service, or to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer need your personal information, we will securely delete or anonymize it.

We take reasonable steps to protect the personal information that we collect from unauthorized access, use, disclosure, alteration, or destruction. We have implemented appropriate technical, physical, and organizational measures to safeguard your personal information, including, but not limited to, encryption, firewalls, and secure servers.

However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the security of your personal information. You play an important role in protecting your personal information as well. You should always use a secure password and be cautious when using public Wi-Fi networks.

The Platform may contain links to third-party sites, and those third-party sites may collect personal information from you. We are not responsible for the privacy practices or the content of those third-party sites, and we encourage you to read their privacy policies to understand how they collect, use, and disclose personal information.

The Platform is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If we become aware that a child under the age of 18 has provided us with personal information, we will take steps to delete such information.

We may revise this Privacy Policy from time to time to reflect changes in the law, our business practices, or our Platform. We will provide notice of any changes by updating the “Last updated” date at the top of this Privacy Policy, and by posting the revised Privacy Policy on the Platform. By continuing to use the Platform after the changes become effective, you agree to be bound by the revised Privacy Policy.

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights to access, correct, or delete your personal information, please contact us by email at [email protected].

This Privacy Policy shall be governed by and construed in accordance with the laws of Singapore. Any dispute arising under this Privacy Policy shall be resolved in accordance with the laws of Singapore.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After that, we will delete or anonymize your personal information.

We have implemented appropriate technical and organizational measures to protect the personal information we collect and process against unauthorized access, theft, loss, or misuse. However, no security measures are perfect or impenetrable, and we cannot guarantee the security of your personal information.

Your personal information may be transferred to, and processed in, countries other than the country in which you reside, including Singapore. The data protection laws in these countries may be different from, and less protective than, the laws in your country of residence. By using the Platform and providing us with your personal information, you consent to this transfer and processing.

Our Platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of such third parties, and you should review their privacy policies to understand how they collect, use, and disclose personal information.

If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us by email at [email protected]. We will respond to your request as soon as possible.