At Ingenium+, we understand that circumstances may arise, leading ticket buyers to seek refunds. In this article, we outline our straightforward refund process, emphasizing the collaboration between customers and organizers to ensure a fair and transparent experience for all parties involved.
Refund Request Process:
Initiating a Refund Request:
Should a customer wish to request a refund for a purchased ticket, they must inform the event organizer via Ingenium+ by providing their Order ID and a clear reason for the refund.
Organizer's Discretion:
Upon receiving the refund request, the event organizer will be notified, and they hold the sole discretion to approve or deny the refund based on their policies and circumstances.
Refund Approval:
If the organizer chooses to refund, the refund process will be initiated. It is important to note that the decision to refund lies entirely with the organizer.
Refund Process:
Customer Payment Method:
If the organizer approves the refund, the refunded amount will be processed back to the customer's original payment method.
Processing Time:
The refund process takes approximately 5-7 business days to be completed. This timeframe allows for necessary verification and ensures the security of the transaction.
Organizer Fees:
It's important to note that while we facilitate the refund process, Ingenium+ will still charge the organizer the processing and platform fees associated with the refund.
Conclusion:
Ingenium+ is dedicated to providing a fair and transparent refund process for both customers and organizers. The collaboration between ticket buyers and event organizers ensures that refund requests are handled with care and in accordance with the organizer's policies. Customers initiating a refund request must provide their Order ID and a reason for the refund, and the decision to approve or deny the refund rests with the organizer. If approved, the refund will be processed back to the customer's payment method within 5-7 business days, with Ingenium+ charging the organizer the relevant processing and platform fees. Our goal is to foster a positive and secure environment for all participants in the concert experience. Customers can contact the Organizer or Ingenium+ directly via live chat on the platform or by emailing [email protected] for any assistance regarding the refund process.