Seller’s Penalty Tier
Tier 1
Tier 1 offences include but are not limited to the following offences. Ingenium reserves the right to determine the tier of the offence upon discovering such situations:
Order cancellation
Failure to respond to queries within the stipulated time frame which causes order cancellation
Providing incorrect ticket(s) post-sale. E.g. Wrong seat number, wrong seat category, wrong ticket type, etc.
Tier 2
Tier 2 offences include but are not limited to the following offences. Ingenium reserves the right to determine the tier of the offence upon discovering such situations:
Failure to provide valid ticket(s)
Listing and selling ticket(s) for events that have been cancelled
Selling duplicate ticket(s)
Improper shipping of ticket(s) which lead to the loss of ticket(s)
Failure to comply with Ingenium’s Policy
Tier 3
Tier 3 offences include but are not limited to the following offences. Ingenium reserves the right to determine the tier of the offence upon discovering such situations:
Late shipment of ticket(s) which resulted in the Buyer not receiving the ticket(s) in time for the event or did not receive the ticket(s) at all
Falsifying ticket information or price
Providing fraudulent tickets
Listing with the intention to defraud the platform and buyer
Tier | Penalty |
1 |
|
2 |
|
3 |
|
Ingenium reserves the right to penalise, suspend and/or ban any account failing to adhere to our terms and conditions.
Penalty charges may be deducted from any outstanding payout amount. Failure to charge any of the above penalty fees will result in account suspension until all fees are collected. Ingenium reserves the right to hold your item and/or outstanding payouts until all fees have been paid in full.